Hi I’m Jeric Arellano
Portfolio
As a skilled and experienced professional in my field, I know how much hard work and careful thought it takes to succeed. My CV site is my way of documenting everything I’ve done, everything I’ve learned and how I see myself developing in the future. If you’d like to learn more about me, browse through the site. If you see something you like, or you want to discuss what I can do for you, feel free to drop me a line.
Experience
What I’ve Done
Guest Care VA, Voyage Management LLC
September 2023 -
Administered check-ins and check-outs remotely
Diffused conflict or tense situations with guests
Answered questions and concerns about middle-term rentals
Provided administrative assistance, such as price inquiries for services, and preparing communications on the executive’s behalf
Purchased supplies needed for the property the company manages
Assisted in screening new hire Guest Care and cleaners
Inside Sales Agent, Elevate Marketing Solutions LCC
April 2022 – April 2023
Accepted calls from prospective patients as they arise
Called prospective patients using a list of phone numbers provided
Field questions and concerns about the products and services
Scheduled consultations between the prospective patient and the clinic we represent
Kept a detailed log of calls, including those which are unanswered, and contact them as follow-up
Team Supervisor, Awesome OSÂ Â (TechStyle Fashion Group)
August 2013 – August 2020
Created an inspiring team environment with an open communication culture
Delegated tasks and set deadlines
Monitored team performance and reported on metrics
Discovered training needs and provided coaching
Recognized high performance and rewarded accomplishments
Fashion Consultant, Awesome OSÂ Â (TechStyle Fashion Group)
April 2013 – August 2013
Corresponded with customers to resolve order issues and concerns via phone, email, or chat
Assisted customers in placing orders
Processed orders, credits, and returns
Provided fashion advice for outfits, clothing items, styles, patterns, color combinations, fabrics, and accessories
Developed aggressive retention strategies based on customer feedback
Billing Consultant, Sutherland Global Services Inc. (AT&T U-verse)
October 2010 - December 2012
Processed customer payments, maintained customer account records, and prepared
documentation on installation and service order
Answered customer questions regarding billing, service problems, products, and features
Resolved delinquent account balances
Corrected errors and discrepancies on customer billing as necessary
Enticed the customer to consider/purchase more expensive items, upgrades, or other add-ons to generate more revenue
Hotel and Restaurant On the Job Training, Pearl Farm Beach Resort
January 2009 - April 2009
Performed various cleaning activities such as sweeping, dusting, and mopping
Checked for any inadequacies on the facilities and amenities
Restocked depleted consumables
Prepared food daily
Telemarketer, Dynatech Outsource Inc.  (Wyndham Hotels)
January 2008 - April 2008
Delivered scripted talks that described the company’s products or services
Explained products and product prices
Obtained customer information such as name and address for shipping products
Completed customer surveys to obtain information about potential customers
My Story
Personal Profile
I’m an experienced professional based in Davao City, Philippines. My objective is focused on producing quality work and making a significant impact. I’m happy to apply the experience and skills I’ve obtained in my career in order to manage projects through creative problem solving and innovative thinking. I possess a strong eye for detail and can thrive independently as well as in a team environment.
Whether you need someone for a short-term project or a long-term collaboration, I’d love to hear from you. You’re invited to explore my work and contact me so we can discuss how we can do some great work together.
Academic Experience
My Studies
Diploma in Hotel, Restaurant, and Tourism Management, Joji Ilagan College of Business and Tourism
June 2008 - June 2009
The Joji Ilagan Foundation is recognized for developing the finest training and educational resources for the rapidly growing manpower needs and demands of industry with special focus in tourism and hospitality courses; contact center (call center agents) training programs; welding and metal arc fabrication and health and home management courses.
Electronics and Computer Technician, Lupon School of Fisheries TESDA (Undergraduate)
June 2016 - June 2017
Lupon School of Fisheries (LSF) is an institution accredited by TESDA that offers Technical and Vocational Education and Training Programs (TVET) under the Technical Education and Skills Development Authority (TESDA) and the Commision on Higher Education (CHED).
Skills
Knowledge & Expertise
Leadership Skills
Intermediate
Management knowledge developed over a 7-year career.
I'm a motivational leader and organizational problem-solver with great supervisory, team-building, and customer service skills.
"The secret to riches is the same as the secret to comedy - timing."
Russel Crow
Contact
Purok 2 San Roque, Barangay Mudiang, Bunawan District, Davao City 8000
+630172020114
